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#1 2009-09-15 03:40
- rat
- Administrator
Customer support
Does anyone use any special software solution to manage customer support? Or do you just contact your customers via email or telephone? What options should an ideal software have to ensure quick and efficient customer support for your online business?
Be careful what you wish for — you might get it.
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#2 2010-04-21 00:49
- laptoptoner
- Member
Re: Customer support
you can use Cerb4 for managing emails. That's helpful!
http://www.cerberusweb.com/
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#3 2010-08-04 07:31
- tonitom66
- Member
Re: Customer support
I dont use any software yet but i am planning to have one, i think software are best to keep data of your customers and approach them without any delay and we can provide them solution more effectively
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#4 2010-08-24 05:01
- opion
- Member
Re: Customer support
laptoptoner wrote:
you can use Cerb4 for managing emails. That's helpful!
http://www.cerberusweb.com/
Thanks for your share.
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#5 2011-03-27 15:27
- emma-47
- Member
Re: Customer support
the best is a programed auto responder, that can do just about anything you can do in a reply email, and later you can follow up on your own if need be, but the customer gets what he/she needs 24/7, there are many hosting companies that have it in there hosting packages, or you can buy it, google it you might find us or others
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#6 2011-03-27 15:30
- emma-47
- Member
Re: Customer support
you can also get from us or anyone Microsoft outlook with contact manager, but you have to reply to all your self
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